Cancellation policy, No Show and missed payments
By making a reservation for an activity, excursion or party, you accept their cancellation and no-show conditions (if you do not show up), as well as other additional terms and conditions that may affect your reservation.
A “No Show” is known as not showing up for the reserved tour without prior notice, or communicating your intention not to attend within a period of less than 24 hours from the date of the tour.
Please note that a reservation that requires the payment of a deposit or payment in advance (in whole or in part) may be canceled (without prior notice) when said deposit has not been paid on its corresponding date.
‼️ The amount of the reservation paid for a specific activity or tour, in no case can it be used for another tour or activity. As if a member does not attend a tour, the reservation cannot be used to cover remaining amounts for people who attend the tour.
Depending on whether you have obtained cancellation insurance or not, cancellations will be managed as follows:
Having contracted cancellation insurance during the booking process:
• If the client cancels a tour more than 24 hours before the contracted tour date, a full refund of the reservation will be made to the same card or payment method with which it was paid. It is not necessary to present medical or other supporting documents to cancel.
• There are NO additional charges for "No Show". If you do not show up or cancel within 24 hours of the tour, you will not be charged the remaining amount of the tour
• The amount paid for cancellation insurance will not be refunded.
🔴 NOT having contracted cancellation insurance during the reservation process:
• If the client cancels a tour, a refund of the reservation paid will NOT be made under any circumstances.
• If the client cancels a tour less than 24 hours before the contracted tour date, the remaining amount of the tour will be charged for No Show.
Modificaciones de fecha, por climatología y otros motivos de fuerza mayor ajena a Caribe Caribe Tours.
Depending on whether you have obtained cancellation insurance or not, the modifications will be managed as follows:
🟢 Having contracted cancellation insurance during the booking process:
• The client may modify the date of the contracted tour by giving at least 24 hours notice before the date on which it takes place. This applies to a maximum of 2 date changes.
• If the tour is forced to change the date due to weather reasons, the client decides whether or not they can do it on the new date, and if they cannot do it, they can request cancellation and get 100% of the reservation paid. . If the date can be moved, the tour will take place on the new date.
🔴 NOT having contracted cancellation insurance during the reservation process:
• The client may NOT modify the date of the contracted tour in any case.
• If the tour is forced to change its date due to weather reasons (always justified by ONAMET), a new ticket will be sent to the client with the new tour date. In this case, if the client can do it on the new date, it will be done as normal. In the event that the client does not have availability for the new date, they have the right to cancel with a refund of the reservation paid.
A “No Show” is known as not showing up for the reserved tour without prior notice, or communicating your intention not to attend within a period of less than 24 hours from the date of the tour.
Please note that a reservation that requires the payment of a deposit or payment in advance (in whole or in part) may be canceled (without prior notice) when said deposit has not been paid on its corresponding date.
‼️ The amount of the reservation paid for a specific activity or tour, in no case can it be used for another tour or activity. As if a member does not attend a tour, the reservation cannot be used to cover remaining amounts for people who attend the tour.
Depending on whether you have obtained cancellation insurance or not, cancellations will be managed as follows:
Having contracted cancellation insurance during the booking process:
• If the client cancels a tour more than 24 hours before the contracted tour date, a full refund of the reservation will be made to the same card or payment method with which it was paid. It is not necessary to present medical or other supporting documents to cancel.
• There are NO additional charges for "No Show". If you do not show up or cancel within 24 hours of the tour, you will not be charged the remaining amount of the tour
• The amount paid for cancellation insurance will not be refunded.
🔴 NOT having contracted cancellation insurance during the reservation process:
• If the client cancels a tour, a refund of the reservation paid will NOT be made under any circumstances.
• If the client cancels a tour less than 24 hours before the contracted tour date, the remaining amount of the tour will be charged for No Show.
Modificaciones de fecha, por climatología y otros motivos de fuerza mayor ajena a Caribe Caribe Tours.
Depending on whether you have obtained cancellation insurance or not, the modifications will be managed as follows:
🟢 Having contracted cancellation insurance during the booking process:
• The client may modify the date of the contracted tour by giving at least 24 hours notice before the date on which it takes place. This applies to a maximum of 2 date changes.
• If the tour is forced to change the date due to weather reasons, the client decides whether or not they can do it on the new date, and if they cannot do it, they can request cancellation and get 100% of the reservation paid. . If the date can be moved, the tour will take place on the new date.
🔴 NOT having contracted cancellation insurance during the reservation process:
• The client may NOT modify the date of the contracted tour in any case.
• If the tour is forced to change its date due to weather reasons (always justified by ONAMET), a new ticket will be sent to the client with the new tour date. In this case, if the client can do it on the new date, it will be done as normal. In the event that the client does not have availability for the new date, they have the right to cancel with a refund of the reservation paid.